Providing Exceptional Customer Service - CE 20-530788 2.0 hours

This course will assist you exceeding expectations of customer service in healthcare


Your Instructor


Zerita Hudson, RN
Zerita Hudson, RN

Zerita Hudson RN is an experienced health care administrator and educator with many years of health care and nursing experience in acute care, occupational health, community health, home health and educational services. She is an RN licensed in Washington, DC, Maryland, and NC ( compact states). Ms. Hudson is the CEO of HealthWrite Training Academy in Washington, DC., and Co-owner/ CEO of Health1st Pros - Home Care Agency in Youngsville NC

HealthWrite Training Academy is approved by the DC Board of Nursing to offer Home Health Aide, Certified Nursing assistants and C.N.A. to H.H.A Bridge course Training.

HealthWrite is also approved by the DC Board of Nursing to offer approved continuing education through CE Broker

Ms. Hudson received her Bachelor's degree in Nursing from North Carolina A&T State University and a Master's Degree in Adult Education from the University of DC.


Course Curriculum


  What is a customer?
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  Customer/Patient/Client Choice
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  Top 5 reasons for poor customer service
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  What makes Exceptional Customer Service?
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!