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Providing Exceptional Customer Service - CE 20-530788 2.0 hours
What is a customer?
The customer
Internal
external
Customer/Patient/Client Choice
Respect of Choices
Patient's Rights
Top 5 reasons for poor customer service
New Lecture
What makes Exceptional Customer Service?
What the patient wants
What you can do
Warm, responsive care
New Lecture
Teach online with
Patient's Rights
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